Customer Service & Shipping Information
Discover Your Moon Phase...
Using the Your Moon Phase calculator, please select the Month, Day, Year and region of your special occasion then click on "Discover Your Moon Phase” to see the phase of the moon for your special day, and the products available for that moon phase.
Shipping & Order Processing
All orders have a processing time of 2-4 business days. This includes expedited shipping orders, domestic and international. Orders are processed and shipped on standard business days (Monday through Friday from 8 AM – 5 PM EST.).
Once your order ships, we will send you a shipping confirmation by email and/or by SMS message. Your shipping confirmation will include information about your order and tracking number. Please note your tracking information may take 1-2 business days to begin updating.
Please carefully review your shipping address before submitting your order to us. Once your order ships, we are unable to make changes to the order or to the shipping address.
Shipping Rates & Shipping Options - Shipping options and rates are calculated for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address.
Estimated Delivery Dates - Estimated delivery dates will vary based on the shipping method that you select. Delivery estimations do not include weekends or holidays.
Expedited Shipping - FedEx Expedited Shipping options are provided at checkout. Delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available and FedEx does not deliver to Post Office Boxes.
IMPORTANT: Our order processing time of 2-4 business days still applies to expedited shipping orders.
Delivery Issues - If we receive your package returned due to a delivery/address error, we will contact you within 5-7 business days for a re-delivery solution. Once your package ships, we are not responsible for lost, stolen or undelivered packages. If your package has been missing for one or more weeks past the expected delivery date, please contact our customer support department for assistance. Reshipping fees may apply.
Shipping Errors or Damaged Items - If you are dissatisfied with your purchase due to a shipping or delivery issue, or you are missing an item from your order, please contact us at 407-985-3966 EXT 110 or send an email to customer support at [email protected] to report the issue. Please have your order number ready when you call or email.
Standard delivery will typically take 7-10 days (excluding Sundays and national holidays). Most orders ship with USPS First Class Mail. Free domestic shipping is valid for domestic orders of $50 or more after promotions and discounts are applied.
The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, or if applicable, with the front desk staff (e.g., business address, apartment complex, etc.).
FedEx Delivery Manager
With a qualifying FedEx Domestic shipping service, FedEx Delivery Manager allows you to customize and monitor your FedEx deliveries. Once you create your account, you will have access to many complimentary services, such as delivery notifications, request to hold packages at a FedEx location provide delivery instructions, sign for a delivery in advance and more.
For more information, or to sign up for FedEx Delivery Manager, please visit their website or click on the following link: https://www.fedex.com/apps/fdmenrollment/
Service valid for FedEx Express®, FedEx Ground®, and FedEx Home Delivery® packages. Sign up is free.
Standard delivery will typically take 14 – 21 business days (not including weekends or holidays). Most orders ship with FedEx Economy Shipping or First Class USPS International Mail.
Delivery dates and delivery estimations are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. International orders may be subject to customs delays.
Free shipping is valid for International orders totaling $100 or more after promotions and discounts are applied. Orders that qualify for free shipping will ship with FedEx International Priority Shipping. FedEx International Priority shipping typically takes 5-7 business days.
Delivery dates may be prolonged, or packages may be undelivered due to incomplete or invalid shipping addresses. Please verify your shipping address before submitting your order.
Export Regulations - All commodities are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.
Non-delivery - If you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Your Moon Phase. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.
If you are not completely satisfied with your order, you may return it to us within 30 days of the shipping date for a refund. In order to qualify, products must be in their original packaging, be unaltered and undamaged. We do not cover return shipping costs. Depending on the item and the condition of your return, we may deduct a restocking fee of up to 20% from your refund.
Most domestic returns take approximately 5-10 business days to arrive at our distribution center. Estimated dates are not available for international returns. Once received, we will inspect the return and process the unused/unopened items into inventory.
Once processed, your refund will be issued back to the original payment method used to complete your order. Please note, Your Moon Phase issues your credit, however, it is your credit/debit card company will determine the date your refund will post to your account. For exact posting dates, please contact your credit/debit company directly.
Our products help tell your special story and we want you to cherish them for a lifetime. Prior to our accepting an item into our inventory collection, the item must successfully pass through multiple Quality Assurance inspections. We do this so that you can enjoy a bit of peace of mind knowing that we stand behind our products 100%, which is backed by a lifetime warranty. Certain restrictions apply.
Please note, to receive a replacement, you must first send a clear photo or video of the flawed (manufacture defective) item, as well as the product packaging in order to qualify for a replacement. Please be sure your images are captured with good lighting, at a close to medium distance. This will help us to properly identify the item(s) and verify the issue(s).
Misused items, i.e., items that are damaged/broken due to misuse or carelessness are not covered. Over time, natural product degradation is normal and is not covered by the warranty. Please properly care for your item(s) in order to prevent premature tarnishing or degradation.
Once your claim is approved, you will receive an RMA authorization number for a replacement and/or a coupon voucher for the value of the item(s) by email. We will send the information to the email address associated with your customer account. This process can take approx.15-business days.
In order to enact your warranty, you must have registered for a customer account at your time of purchase and have a verifiable/qualifying Your Moon Phase® official product.
For more information, or to submit a claim, please email Customer Support at [email protected].
Coupon Codes & Promotions
Coupon codes are valid during the stated promotional time frame and cannot be applied after the order has been placed. Only one code may be applied per order.
Donation Requests - Due to the high volume of requests, we are unable to provide donation or sponsorship information through live chat or by phone. All submissions must be emailed and include an official donation request letter (sent on your organization letterhead). If your organization meets our qualification and verification requirements, one of our representatives will reach out to you.
Quantity Discounts - We offer volume discounts for special events and wholesale customers. Please contact [email protected] for more information.
Customer Service Contact Information
Give us a call or send us an email, we'd love to hear from you! To speak with a Customer Service Representative by phone, please dial 407-985-3966 EXT 110, or email us at [email protected].