Using the Your Moon Phase calculator, please click "Find my Moon" and select the Month, Day, Year and region of your special occasion, then click on "Discover Your Moon Phase” to see the phase of the moon for your special day, and the products available for that moon phase.
Custom products, such as the Duo Necklace and the Birthstone Necklace, come with one additional charm per valid item (e.g., Duo necklaces come with 2 Your Moon Phase charms, each charm representing your special date; Birth Month Necklaces come with one Your Moon Phase charm and your choice of one Birthstone charm). Charms not sold (offered) separately.
Once your order has been submitted and processed, we are unable to make changes to the order. If you need to make changes or cancel an existing order, please contact customer support at 407-710-9799 immediately after placing the order to request a cancellation. Cancellation requests are not guaranteed.
For a $10 fee, we can engrave a special message on the back of Your Moon Phase Charm. You may request 3 lines of text, with up to 13 characters per line, including spaces. We are unable to engrave special characters, such as harts, stars, emojis, accent marks, etc. If you request invalid text or too many characters, in order to prevent a delay, your order may be canceled, however, you are welcomed to place a new order with the applicable revisions. Once engraved, the product is non-refundable.
Non-engraved orders are processed and shipped within 2-4 business days (Monday through Friday from 9 AM – 6 PM EST.). Engraving orders and custom products (engraved items, the duo necklaces, bracelets), may take up to 7-10 days to ship.
IMPORTANT: Our order processing time also applies to upgraded/expedited shipping orders.
Once your order ships, we will send you a shipping confirmation by email and/or by SMS message. Your shipping confirmation will include information about your order and tracking number. Please note your tracking information may take 1-2 business days to begin updating.
Please carefully review your shipping address before submitting your order to us. Once your order ships, we are unable to make changes to the order or to the shipping address.
Your Moon Phase reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our fraud avoidance department.
Shipping Rates & Shipping Options- Shipping options and rates are calculated for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address.
Estimated Delivery Dates - Estimated delivery dates will vary based on the shipping method that you select. Delivery estimations do not include weekends or holidays. Standard (USPS) shipping delivery dates are estimates. First-Class Mail is not a guaranteed service. Delivery by a specific date or at a specific time is not available with Standard USPS First Class Shipping.
Expedited Shipping - FedEx Expedited Shipping options are provided at checkout. Delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available and FedEx does not deliver to Post Office Boxes.
IMPORTANT: Our order processing time still applies to expedited shipping orders.
Delivery Issues - If we receive your package returned due to a delivery/address error, we will contact you within 5-7 business days for a re-delivery solution. Once your package ships, we are not responsible for lost, stolen or undelivered packages. If your package has been missing for one or more weeks past the expected delivery date, please contact our customer support department for assistance. Reshipping fees may apply.
Shipping Errors or Damaged Items - If you are dissatisfied with your purchase due to a shipping or delivery issue, or you are missing an item from your order, please contact us at (407) 710-9799 or send an email to customer support at email@example.com to report the issue. Please have your order number ready when you call or email.
Standard delivery will typically take 3-5 days (excluding Sundays and national holidays). Most orders ship with USPS First Class Mail. Free domestic shipping is valid for domestic orders of $50 or more after promotions and discounts are applied. First-Class Mail is not a guaranteed service. Delivery by a specific date or at a specific time is not available with First Class/Standard Shipping.
The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, or if applicable, with the front desk staff (e.g., business address, apartment complex, etc.).
With a qualifying FedEx Domestic shipping service, FedEx Delivery Manager allows you to customize and monitor your FedEx deliveries. Once you create your account, you will have access to many complimentary services, such as delivery notifications, request to hold packages at a FedEx location provide delivery instructions, sign for a delivery in advance and more.
For more information, or to sign up for FedEx Delivery Manager, please visit their website or click on the following link: https://www.fedex.com/apps/fdmenrollment/
Service valid for FedEx Express®, FedEx Ground®, and FedEx Home Delivery® packages. Sign up is free.
Standard delivery will typically take 14 – 21 business days (not including weekends or holidays). Most orders ship with FedEx Economy Shipping or First Class USPS International Mail.
Delivery dates and delivery estimations are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. International orders may be subject to customs delays.
Free shipping is valid for International orders totaling $100 or more after promotions and discounts are applied. Orders that qualify for free shipping will ship with FedEx International Priority Shipping. FedEx International Priority shipping typically takes 5-7 business days.
Delivery dates may be prolonged, or packages may be undelivered due to incomplete or invalid shipping addresses. Please verify your shipping address before submitting your order.
Export Regulations -All commodities are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.
Non-delivery -If you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Your Moon Phase. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.
If you are not completely satisfied with your order, you may return it to us within 30 days of the shipping date for a refund. In order to qualify, products must be in their original packaging, be unaltered and undamaged. Earrings and engraved items are non-refundable.
We do not cover return shipping costs. Upon request, we will provide a USPS First Class or Priority shipping return label, however, the return shipping cost will be deducted from your refund. Depending on the item and the condition of your return, we may deduct a restocking fee of up to 15%-30% from your refund. Original shipping costs are non-refundable, unless extenuating circumstances apply.
Most domestic returns take approximately 5-10 business days to arrive at our distribution center. Estimated dates are not available for international returns. Once received, we will inspect the return and process the unused/unopened items into inventory.
Once processed, your refund will be issued back to the original payment method used to complete your order. Please note, Your Moon Phase issues your credit, however, it is your credit/debit card company will determine the date your refund will post to your account. For exact posting dates, please contact your credit/debit company directly.
Contact customer support to request a product return form and/or please include a copy of your invoice and note the reason for your return.
Please be sure to include the return form or invoice as this will prevent processing delays or inaccuracies.
Our products help tell your special story and we want you to cherish them for a lifetime. Prior to our accepting an item into our inventory collection, the item must successfully pass through multiple Quality Assurance inspections. We do this so that you can enjoy a bit of peace of mind knowing that we stand behind our products 100%, backed by a 12 month limited warranty. Certain restrictions apply.
We will either replace or repair the flawed product. To receive free replacement or repair, you must first send a clear photo or video of the flawed (manufacture defective) item and the product packaging if applicable. Please be sure your images are captured with good lighting, at a close to medium distance. This will help us to properly identify the item(s) and verify the issue(s).
Misused items, i.e., items that are damaged/broken due to misuse or carelessness are not covered. Over time, natural product degradation is normal and is not covered by the warranty. Please properly care for your item(s) in order to prevent premature tarnishing or degradation.
Once your claim is approved, you will receive an RMA authorization number for a replacement, and/or a prepaid return label for the item being repaired, or a coupon voucher for the value of the item(s), which is sent to the email associated with the original order. This process can take approx.15-business days.
In order to enact your warranty, you must have a verifiable/qualifying Your Moon Phase® official product. Proof of purchase is required.
For more information, or to submit a claim, please email Customer Support at firstname.lastname@example.org.
Coupon codes are valid during the stated promotional time frame and cannot be applied after the order has been placed. Only one code may be applied per order.
Donation Requests - Due to the high volume of requests, we are unable to provide donation or sponsorship information through live chat or by phone. All submissions must be emailed and include an official donation request letter (sent on your organization letterhead). If your organization meets our qualification and verification requirements, one of our representatives will reach out to you.
Quantity Discounts - We offer volume discounts for special events and wholesale customers. Please contact support@yourmoonphase for more information.
Give us a call or send us an email, we'd love to hear from you! To speak with a Customer Service Representative by phone, please dial (407)-710-9799, or email us at email@example.com.