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Customer Service & Shipping Information

Discover Your Moon Phase...

Using the Your Moon Phase calculator, please click "Find my Moon" and select the Month, Day, Year and region of your special occasion, then click on "Discover Your Moon Phase” to see the phase of the moon for your special day, and the products available for that moon phase. 

Contact Customer Support 

We're here Monday - Friday from 8am - 5pm est. and we'd love to hear from you! Contact customer support at support@yourmoonphase.com. Please allow 24 business hours to receive a response. 

 Order Changes

Please carefully review your cart to confirm the moon phase you selected is correct before submitting your order for processing. 

Once you submit your order, we are unable to make changes. In accordance with our return policy, you may be able to return the order for a refund. 

If the order is returned due to an incorrect shipping address, once the package makes it back to our warehouse, we will contact you to confirm the correct address or refund you for the order less shipping fees. 

Engraving Information

For a $8 fee, we can engrave a special message on the back of Your Moon Phase Charm. We are unable to engrave special characters, such as hearts, stars, emojis, accent marks, etc. If you request invalid text or too many characters, in order to prevent a delay, we may cancel your order; however, you are welcome to place a new order with the applicable revisions.

Please carefully check your order and the shipping address prior to submitting it for processing. 

Shipping & Order Processing

Orders are processed Monday through Friday from 8 AM – 5 PM EST. and usually ship in 3-5 business days. This includes expedited shipping orders, domestic orders, and international orders. Once shipped, you will receive a shipping notice via email. Your shipping confirmation will include information about your order and your tracking number. 

IMPORTANT: Standard order processing time applies to orders with expedited shipping. 

Once your order ships, we will send you a shipping confirmation by email and/or by SMS message. Your shipping confirmation will include information about your order and tracking number. Please note your tracking information may take 1-2 business days to begin updating.

Please carefully review your shipping address before submitting your order to us. Once your order ships, we are unable to make changes to the order or to the shipping address.

Shipping Rates & Shipping Options- Shipping options and rates are calculated for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address.

Estimated Delivery Dates - Estimated delivery dates will vary based on the shipping method that you select. Delivery estimations do not include weekends or holidays. Delivery by a specific date or at a specific time is not available with Standard Shipping. 

Expedited Shipping - Expedited Shipping options are provided at checkout. Delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available and FedEx/UPS does not deliver to Post Office Boxes. Our order processing time still applies to orders with expedited shipping. 

Delivery Issues - If we receive your package returned due to a delivery/address error, we may attempt to contact you within 5-7 business days for a re-delivery solution. Once your package ships, we are not responsible for lost, stolen or undelivered packages. If your package has been missing for one or more weeks past the expected delivery date, please contact our customer support department for assistance. Additional fees may apply.  

Shipping Errors or Damaged Items - If you are dissatisfied with your purchase due to a shipping error or delivery issue, or you are missing an item from your order, please contact customer support to report the issue.

If there is an issue with your order such as missing or damaged items or you experience shipping/carrier-related delays or a non-delivery, this must be reported to customer service by email within 10 business days of receiving the order, or (for non-deliveries), within 30 days of the order date.  

Domestic Shipping

Standard delivery will typically take 3-5 days (excluding Sundays and national holidays). Delivery by a specific date or at a specific time is not available with First Class/Standard Shipping. 

The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, or if applicable, with the front desk staff (e.g., business address, apartment complex, etc.).

International Shipping

Standard delivery will typically take 14 – 21 business days (not including weekends or holidays). 

Delivery dates and delivery estimations are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. International orders may be subject to customs delays.

Delivery dates may be prolonged, or packages may be undelivered due to incomplete or invalid shipping addresses. Please verify your shipping address before submitting your order.

Non-delivery - If you provide an invalid/incomplete shipping address, or if you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Your Moon Phase. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.

All commodities are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. 

Return Policy Update 

Custom items, engraved/etched items are non-refundable. Please carefully review your cart before submitting your order for processing. 

If you are not completely satisfied with your order, you may return it to us within 30 days of the shipping date for a refund. In order to qualify, products must be in their original packaging, be unaltered and undamaged. Earrings and engraved items are non-refundable.

We do not cover return shipping costs. Upon request, we will provide a USPS First Class or Priority shipping return label; however, the shipping cost will be deducted from your refund. Depending on the item and the condition of your return, we may deduct a restocking fee of up to 15%-30% from your refund. Unless extenuating circumstances apply, original shipping costs are non-refundable.

Most domestic returns take approximately 5-10 business days to arrive at our distribution center. Estimated dates are not available for international returns. Once received, we will inspect the return and process the unused/unopened items into inventory.

After your return has shipped, it can take up to 2 weeks for us to receive and process your return. 

Once processed, we will issue your refund to the original payment method used to complete your order. Please note, Your Moon Phase issues your credit, however, it is your credit/debit card company will determine the date your refund will post to your account. For exact posting dates, please contact your credit/debit company directly.

Please follow these steps to ensure your return is processed quickly:

  • Please be sure to fill out the form and include it with your return as this will prevent processing delays and inaccuracies.
  • Finally, package your items securely and drop your package off at Post Office or your preferred Parcel Point. You will receive a confirmation email as soon as your refund is processed. Please note that it may a few days for your financial institution to credit the refund.

Your Moon Phase Return Address:

Your Moon Phase

Returns Department

3601 Vineland Rd, STE 14

Orlando, FL 32811

Product Replacement Policy

Our products help tell your special story and we want you to cherish them for a lifetime. Prior to our accepting an item into our inventory collection, the item must successfully pass through multiple Quality Assurance inspections. We do this so that you can enjoy a bit of peace of mind knowing that we stand behind our products 100%, backed by a 12-month limited warranty. Certain restrictions apply.

This limited warranty will commence on the original sale date and continue for a 12-month term. We will either replace or repair the flawed product. Refunds will not be issued after 30 days from the original invoice date.

To receive free replacement or repair, you must first email your order number, shipping address, and a clear photo or video of the flawed (manufacture defective) item and the product packaging if applicable. Please be sure your images are captured with good lighting, at a close to medium distance. This will help us to properly identify the item(s) and verify the issue(s).

Misused items, i.e., items that are damaged/broken due to misuse or carelessness, whether accidental or intentional, are not covered. Over time, natural product degradation is normal and is not covered by the warranty. Please properly care for your item(s) in order to prevent premature tarnishing or degradation. Applies only to merchandise used for the purpose designed. Lost, stolen, or altered items do not qualify under the warranty. Unauthorized repairs will void the warranty. Your Moon Phase reserves the right to deny a repair/replacement request if the information outlined within the policy is not provided and/or if the information provided is insufficient to verify the order or product flaw.   

Upon approving your claim, you will receive a return form, an RMA authorization number, and a pre-paid return label. Once we receive and process your return, we will ship your replacement to the address on file. The process typically takes 5-7 days. Please ship the applicable item back to us within 30 days of receiving your RMA number and return label.

In order to enact your warranty, you must have a verifiable/qualifying Your Moon Phase® official product. Proof of purchase is required.

We reserve the right to update, change, or modify these terms at any time, with or without notice. For more information, or to submit a claim, please contact Customer Support.  

Coupon Codes & Promotions

Coupon codes are valid during the stated promotional period and cannot be applied after the order has been placed. Only one coupon code per order.

Quantity Discounts - We offer volume discounts for special events and wholesale customers. Please contact us for more information.

Donation Requests - Due to the high volume of requests, we are unable to provide donation or sponsorship information through live chat or by phone. All submissions must be emailed and include an official donation request letter (sent on your organization's letterhead). If your organization meets our qualification and verification requirements, one of our representatives will reach out to you.

Your Moon Phase reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our fraud avoidance department.